Privacy Policy

Version 1.0

Effective: August 21, 2026

This Privacy Policy explains how Playerborn LLC, a California limited liability company ("playerborn," "we," "us," or "our"), handles information in connection with the playerborn platform, websites, applications, and services (the "Services").

Information about children is covered by our Children's Privacy Policy, which forms part of this Policy and which you should read alongside it.

This Policy forms part of our Terms of Service.

1. How playerborn is provided

playerborn is provided to and through youth sports organizations, clubs, academies, and similar organizations ("Clubs"). A Club's coaches record spoken observations about players. We transcribe those recordings and use automated systems to turn them into written development updates delivered to players' parents and guardians.

Most information about a player reaches us from the Club, not from the player. The Club decides who is on its rosters, who coaches them, and who receives updates. Where the law distinguishes between a controller and a processor, or between a business and a service provider, we act as the processor or service provider to the Club with respect to player information, and as the controller or business with respect to account and usage information about the adults who use the Services.

The Club is responsible for having the legal authority and any consents needed to give us information about a player, including parental or guardian consent where the player is a minor. Our written agreement with each Club requires this.

2. Who holds an account

Accounts are held by adults: parents and guardians, coaches and instructors, and Club administrators. Accounts are created by invitation from a Club.

Players do not hold accounts. A player's development updates go to the parent or guardian who holds the account. Where a player has their own email address on the roster, that address may also receive updates and messages, but it does not create an account and does not give access to the Services.

3. Information we collect

Account information. Name, email address, an encrypted password, phone number, Club affiliation, and role.

Roster information about players. Player name, age group, team, position, jersey number, birth year where a Club provides it, a parent or guardian email address and phone number, and a player email address where the Club provides one for delivery. This comes to us from the Club.

Coaching content. Coach observations, the transcribed text of what a coach said, the structured development records we derive from it, and the written updates we generate.

Voice memos. Where a coach records a short spoken message for a family, we store that recording so the family can play it.

Photographs. Where a Club or coach uploads them, we store photographs of players, coaches, and Club logos, and photographs taken at tryouts and clinics.

Payment information. Payments are processed by Stripe. We do not collect or store full payment card numbers. We store limited identifiers, such as a Stripe account or customer identifier and payout status, needed to operate the feature.

Technical information. IP address, browser and device type, device identifiers, pages viewed, actions taken, and error diagnostics, collected through cookies and similar technologies and through our error monitoring.

Terms acceptance records. When you accept our Terms of Service, we record your account identifier, the version you accepted, the date and time, your IP address, and your browser's user agent string. We keep this so that we can show what was agreed and when.

Publicly available video information. Video titles, identifiers, thumbnails, durations, and publish dates retrieved through the YouTube API Services, used to suggest drill and training videos.

4. What we do not do with audio

Audio a coach dictates when recording observations is transcribed and is not stored. It is processed in transit by our transcription provider and discarded. We keep the resulting text, not the recording.

The exception is a voice memo, described above, which a coach records deliberately for a family to listen to. Those recordings are stored so they can be played.

We do not use voice to identify, authenticate, distinguish, or profile any speaker. We do not create voiceprints or any other biometric identifier, and we do not use speaker recognition or speaker separation technology.

5. How we use information

We use information to provide, operate, secure, and support the Services: transcribing what a coach said; generating development updates and summaries; attributing observations to the right player; producing trend and development information; suggesting drill and training videos; delivering updates by email; running tryouts, clinics, and paid one-to-one sessions; processing payments and instructor payouts; communicating with users about the Services; monitoring, debugging, and improving the Services; and complying with law.

6. Automated processing and artificial intelligence

We use third-party artificial intelligence services to transcribe coach audio and to generate written development material. Coach audio and related text are processed by OpenAI for transcription, and by Anthropic and Google for text generation, acting as our service providers.

We do not use your information to train general-purpose artificial intelligence models, and our agreements with these providers prohibit them from doing so with content we send them. We do use content to evaluate and improve the quality of the Services themselves, including reviewing generated material for accuracy and tone.

Development updates are generated automatically. The Services provide coaches and Clubs with the ability to review and edit material before it is delivered, and each Club configures how its delivery works. Depending on the settings a Club chooses, some material may be delivered on a schedule without an individual review step. Your Club can tell you how its account is configured.

7. YouTube API Services

playerborn uses YouTube API Services. By using the Services you also agree to the YouTube Terms of Service at https://www.youtube.com/t/terms. Information handled by Google in connection with these services is subject to the Google Privacy Policy at https://policies.google.com/privacy.

We use these services to search for and retrieve publicly available information about videos so we can suggest relevant drills. We store that public video information so suggestions can be displayed and reused.

We do not access, collect, or store anything from your personal YouTube or Google account, we do not require you to sign in to YouTube or Google, and we do not send player or Club information to the YouTube API Services.

You may review what Google services can access, and revoke our access, through the Google security settings page at https://security.google.com/settings/security/permissions.

8. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not serve advertising in the Services.

Service providers. We use the following providers to operate the Services. Each may access information only to perform services for us, under written agreements requiring them to safeguard it, to use it only to provide services to us, and not to sell it or use it for their own purposes.

• Supabase, for hosting, database, storage, and authentication
• OpenAI, for transcription
• Anthropic, for text generation
• Google, for text generation and for YouTube video search
• Resend, for email delivery
• Stripe, for payment processing and instructor payouts
• Sentry, for error monitoring and diagnostics
• Lovable, for application hosting and deployment

Within the Services. Information flows as the product is designed. A coach's observations about a player reach that player's parent or guardian. Club administrators can see information for players in their Club. Coaches can see players on teams they are assigned to.

Legal and safety. We may disclose information to comply with law, respond to lawful requests, enforce our terms, or protect the rights, safety, and property of playerborn, our users, or others.

Business transfers. If playerborn is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

9. How long we keep information

We do not set fixed calendar periods. We keep each category of information for as long as the criteria below are met, and then delete or de-identify it.

When a Club stops using the Services, information associated with that Club is deleted or de-identified in accordance with our agreement with that Club. When an account is closed, we delete or de-identify information associated with it, except where we are required to keep it by law, or where it forms part of a Club's records.

Parents and guardians may ask us to delete information about their child at any time, as described in the Children's Privacy Policy, and we will do so regardless of the criteria above unless the law requires us to keep it.

10. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, encrypted credentials, row-level access controls that restrict information to the people entitled to see it, and monitoring for errors and unusual activity. We maintain a written information security program covering children's information, as described in the Children's Privacy Policy.

No method of transmission or storage is completely secure and we cannot guarantee absolute security.

11. Your rights and choices

Depending on where you live, you may have the right to know what personal information we hold about you, to access it, to correct it, to delete it, to obtain a copy, to limit certain uses, and not to be treated differently for exercising these rights.

To make a request, email admin@playerborn.com or contact your Club. We will verify your identity before responding, and we will respond within the time the applicable law allows.

If we decline a request, you may appeal by replying to our response or emailing admin@playerborn.com with the word "Appeal" in the subject line. We will review the appeal and tell you our decision and the reasons for it. If we deny your appeal, you may contact your state attorney general.

California residents. We do not sell personal information and we do not share it for cross-context behavioral advertising. California residents have the rights described above under the CCPA as amended by the CPRA, including the right to know, to delete, to correct, and to limit the use of sensitive personal information. The categories of personal information we collect are listed in Section 3, the purposes in Section 5, the categories of recipients in Section 8, and our retention criteria in Section 9.

Colorado, Connecticut, Virginia, and other states. Residents of states with comprehensive privacy laws have rights of access, correction, deletion, portability, and appeal as described above. We do not process personal information for targeted advertising, sale, or profiling that produces legal or similarly significant effects.

Global Privacy Control. We honor the Global Privacy Control signal where required by law. Because we do not sell or share personal information for advertising, there is nothing for the signal to opt you out of.

12. Cookies and device storage

The Services place, access, and read cookies and similar technologies, including local storage and authentication tokens. We use them to keep you signed in, to remember preferences, to operate the Services, and to collect error and diagnostic information. We do not use advertising or cross-site tracking cookies. You can control cookies through your browser, though some features will not work without them.

13. Email and notifications

We send transactional and service email as part of the Services, including development updates, invitations, and account messages. If you enable them, we may send push notifications. You can adjust notification settings in the Services. You can opt out of non-essential communications by following the unsubscribe instructions or contacting us. You cannot opt out of essential transactional messages while you hold an account.

14. Where information is processed

playerborn is operated from the United States and information is processed and stored in the United States. Our service providers may process information in other countries. If you use the Services from outside the United States, you understand that your information will be transferred to and processed in the United States.

15. Security incidents

If we become aware of a security incident affecting personal information, we will notify affected users, Clubs, and regulators as required by applicable law and without undue delay.

16. Changes to this Policy

We may update this Policy. When we make a material change we will publish the updated version with a new version number and effective date, and we will ask you to accept it the next time you sign in.

17. Contact

Playerborn LLC
1106 2nd St, Ste 103 #702
Encinitas, CA 92024
admin@playerborn.com